iPhone Repairs Sydney CBD, Melbourne CBD & Carnegie

Nearby Store
Repair Mate Melbourne CBD

03 9067 7551


Price Match Policy

Price Match Request


At Repair Mate we aim to always give our customers the best prices but we know sometimes you may find one of our services cheaper elsewhere. Customer satisfaction is very important to us and we like to show the same level of loyalty to our customers that they show to us. To give you confidence with Repair Mate services, we have developed a competitive price match policy for our range.

 

Terms & Conditions

  • Repair Mate will not match prices with the device manufacturer’s authorised repairer, manufacturer’s repair offer or with the company who is associate with the authorised repairer within Australia or outside Australia
  • Price match is not offered with Repair Mate Locations
  • Price matching applies to all online bookings only
  • Price match is not applicable to products only applicable to repair services
  • Minimum value $100 per service may be applicable
  • Minimum assessment fee of $49 is applicable
  • The competitive price must be from an Australian based physical repair store
  • Competitors prices must be current and available for us to view
  • The competitor must have the item/s in stock
  • Product must be a standard item that Repair Mate offers and available
  • We do not match prices for special orders
  • We do not match the prices of liquidations, deals sites, auction sites or sell-outs
  • Services must be identical (including colours/design)
  • All Interstate price matching would incur competitors’ website delivery fee
  • Repair Mate must be able to contact and confirm price with the competitors’
  • We do not price match competitor advertising errors or misprints
  • Verbal and written quotes not accepted
  • No further discounts, coupons or special offers apply to price matched items
  • We may not be able to offer lay-by on price matched items
  • Product must be brand new parts (competitors refurbished parts for repair not included)
  • Our price match policy cannot be used in conjunction with any other Repair Mate promotion and/or offer
  • Matched price is only available at the time of purchase
  • Repair Mate reserve the right to refuse a price match at any time
  • Repair Mate reserve the right not to match online-only websites
  • Repair Mate will not match prices for market stalls, home-based repairers or mobile door to door repairers.
  • Repair Mate may offer a low-quality product to match competitors’ offering
  • Repair Mate may offer counter offer instead of the price match
  • Price march approval may have specific payment type
  • Free pick up might not include in the price march approval
  • Repair Mate may not offer same warranty & part type as the competitor

 


How to Request your Price Match


Online

Price match may be requested from repair options page of Repair Mate website using “Request Price Match” button, once approved you will have 24 hours to complete the online booking. All price match request will be processed within 24 hours (excl. weekends/ public holidays).

 

In-Store

Price Match is not available for in-store processing, price match must be requested and approved online at www.repairmate.com.au