iPhone repair Melbourne CBD & Carnegie

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03 9840 0071

0452 520 620


Repair Mate Melbourne CBD
Level 2, Suite 204 365 Little Collins Street Melbourne VIC 3000

Repair Mate Express Carnegie
Kiosk 3, Carnegie Central 2-20 Koornang Road Carnegie VIC 3163

Repair Terms of Service

1.    Terms of Service
The terms and conditions contained in this document (Terms of Service) form apply in addition to, and must be read with the customer authorisation form (Customer Authorisation Form).  The Terms of Service apply each and every time the customer (Customer) submits a request for Mate Australia Pty Ltd ACN 128 004 786 trading as Repair Mate (Repair Mate) to provide services (Services) using a Customer Authorisation Form, as provided on the website located at url www.repairmate.com.au (Site).
Before proceeding, Customer’s must be aware that although Repair Mate approaches all Services (as defined in clause 2.1) with care and diligence, there remains a number of risks.  These risks are detailed in full in clause 5, and include:
(a)    the voiding of the manufacturer’s warranty on the Customer’s Device; and
(b)    data loss.
The Customer expressly agrees that Repair Mate will not be liable for any damage, cost or loss associated with these risks.
By clicking “I Accept”, or signing a Customer Authorisation Form, the Customer Warrants that they:
(a)    have had the opportunity to read and fully understand these Terms of Service;
(b)    they agree to be bound by these Terms of Service;
(c)    have backed up all data stored on the Device and understand that any data stored on the Device may be lost; and
(d)    have made enquiries into the effect that authorising Repair Mate to carry out the Services on the Device may have on the manufacturer’s warranty of the Device and that they understand these Services may void such warranty.
2.    Definitions and Interpretation


2.1    Definitions
The following definitions apply unless the context requires otherwise:
Agreement means these Terms of Service and the Customer Authorisation Form.
Assessment means the inspection of the Device by Repair Mate in order to establish its condition.
Assessment Fee means the non refundable amount of $49.00 that Repair Mate may charge to perform an Assessment.
Beyond Economical Repair in relation to a Device means a Device that following Assessment thereof, Repair Mate determines it is unfeasible to repair.  
Cancellation Fee means the amount of $25.00.
Customer Details means the information identified as such on the Customer Authorisation Form.  
Condition Report means the form identified as such on the Customer Authorisation Form.
Consumer Guarantee means any of the consumer guarantees contained in part 3-2 Division 1 of the Australian Consumer Law.
Courier Fees means the fees that apply to the courier service, as stated on the Site.
Courier Service means a delivery service that Repair Mate offers Customer’s as stated on the Site.
Credit Card Surcharge means an additional fee for all payments made by the Customer via a credit card calculated at 3% of the payment made.
Device means the device that the Customer has requested the Services be performed on.
Estimated Completion Date means the date indicated as such in the Customer Authorisation Form which Repair Mate estimates the Services will be completed by.
Fees means the Assessment Fee plus the amount the Customer agrees to pay Repair Mate for the Services, as estimated in the Customer Authorisation Form.
Fused Screen means a Device screen that involves a glass, digitiser and liquid crystal display that are joined to each other using a clear adhesive.
Glass Only Repairs means Services that involve the replacement of the glass component only a Device with a Fused Screen.
Loan Device means a Device provided by Repair Mate to the Customer for use while the Services are being performed by Repair Mate.
Non-Genuine Parts means any Parts used to complete the Services which are not manufactured, distributed, endorsed or approved by the Device’s manufacturer.
Parts means any components used to complete the Services
Party means either the Customer or Repair Mate, as the context may require.
Personal Information has the meaning provided in the Privacy Policy.
Post-Service Condition means the condition of the Device following completion of the Services as detailed in the Condition Report under the section headed “Condition After Repair”
Pre-Service Condition means the condition of the Device at the time of completing a Customer Authorisation Form as detailed in the Condition Report under the section headed “Condition Before Repair”
Privacy Policy means Repair Mate’s privacy policy available on the Site.
Quote means an estimate of the Fee provided by Repair Mate to the Customer.
Receipt means a receipt issued to the Customer by Repair Mate upon receipt of a Device.
Refund Policy  means Repair Mate’s refund policy available on the Site.  
Services means the work stated in the Customer Authorisation Form and any other work that is necessary to complete this and may include, but is not limited to;
(a)    the installation of Parts; or
(b)    the refurbishment of Parts.
Service Risks means those matters stated in clause 5 of these Terms of Service.
2.2    Interpretation
In this Agreement, except where the context otherwise requires:
(a)    a reference to a clause, paragraph, schedule or annexure is to a clause or paragraph of, or schedule or annexure to, this Agreement, and a reference to this Agreement includes any schedule or annexure;
(b)    a reference to a document or instrument includes the document or instrument as novated, altered, supplemented or replaced from time to time;
(c)    a reference to a Party is to a Party to this Agreement, and a reference to a party to a document includes the party's executors, administrators, successors and permitted assigns and substitutes;
(d)    a reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity;
(e)    a reference to a statute, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re enactments or replacements of any of them;
(f)    a reference to A$, $A, dollar or $ is to the currency of the Australia;
(g)    a reference to time is to Australian Eastern Standard Time;
(h)    a rule of construction does not apply to the disadvantage of a Party because the Party was responsible for the preparation of this Agreement or any part of it; and
(i)    another grammatical form of a defined word or expression has a corresponding meaning;
(j)    any agreement, representation, warranty or indemnity by two or more Parties (including where two or more persons are included in the same defined term) binds them jointly and severally;
(k)    headings are for ease of reference only and do not affect interpretation.
(l)    the meaning of general words is not limited by specific examples introduced by including, for example or similar expressions;
(m)    the singular includes the plural and vice versa, and a gender includes other genders;
3.    Services process
3.1    Request for Services
(a)    The Customer has requested that Repair Mate perform the Services shown in the Customer Authorisation form.
(b)    Repair Mate has agreed to perform the Services, subject to these Terms of Service.
(c)    Repair Mate reserves the right to refuse a request for Services contained in a Customer Authorisation Form.
3.2    Authorisation to perform Services
By completing a Customer Authorisation Form, the Customer expressly consents to Repair Mate performing the Services and any other actions necessary to complete the Services on the Device.
3.3    Provision of a Quote
(a)    Repair Mate may, upon request through the Site, provide the Customer with a Quote for the Services.
(b)    The Customer agrees and acknowledges that any Quote provided by Repair Mate is:
(i)    based solely on the information provided by the Customer;
(ii)    subject to change following Repair Mate’s Assessment of the Device; and
(iii)    is valid for ten (10) days from the date on which it is provided.
3.4    Delivery of Device to Repair Mate
(a)    Subject to clause 5, the Customer is responsible for all costs in having the Device delivered to Repair Mate.
(b)    Upon receipt of the Device, Repair Mate will issue the Customer with a Receipt.
(c)    Where the Device is delivered to Repair Mate via:
(i)    the Courier Service or post, the Receipt, the Receipt will be posted and a copy emailed to the Customer; and
(ii)    in person by the Customer, the Receipt will be issued to the Customer in person at that time.
(d)    Where a Customer requires a re-issue of the Receipt, Repair Mate will require photographic evidence of the Customer’s identity and Repair Mate may, in its discretion, charge the Customer an administration fee of $11.00.
3.5    Fees
(a)    The Customer agrees to pay Repair Mate the Fees in exchange for Repair Mate performing the Services.
(b)    Unless expressly stated otherwise, the Fees are exclusive of the cost of any Parts and labour.
(c)    The Customer acknowledges and agrees that:
(i)    the Fees indicated in the Customer Authorisation Form or a Quote are an estimate only, and the final Fees may exceed this estimate; and
(ii)    any Fees indicated on the Site are subject to change without notice.
(d)    The Customer acknowledges and agrees that Repair Mate will charge the Assessment Fee even where further Services are not requested by the Customer.
3.6    Cancellation of Services
(a)    If the Customer cancels a request for Services for which the Fee has been paid in advance either in part or in full, made pursuant to clause 3.1(a), they are liable for:
(i)    the Cancellation Fee;
(ii)    any Courier Fee’s incurred in delivering the Device to Repair Mate; and
(iii)    the costs incurred in returning the Device to the Customer.
(b)    The Customer acknowledges and agrees that the Cancellation Fee indicated on the Site is subject to change without notice.
3.7    Completion of Services
(a)    Repair Mate will perform the Services with reasonable care and diligence.
(b)    Repair Mate will attempt to complete the Services by the Estimated Completion Date as stated in the Customer Authorisation Form.
(c)    Notwithstanding clause 3.4(b), the Customer acknowledges and agrees that the Estimated Completion Date is an estimate only and may be affected by matters not discoverable until performance of the Services has commenced.
3.8    Additional services may be necessary
(a)    In performing the Services, Repair Mate may discover that the Device requires further services than those nominated in the Customer Authorisation  Form and additional services (Additional Services) may need to be performed.
(b)    Before performing any Additional Services, Repair Mate will contact the Customer to inform them of:
(i)    the extent of the Additional Services;
(ii)    an estimate of any additional Fee associated with the Additional Services; and
(iii)    an estimate of any changes to the Estimated Completion Date.
3.9    Return of Device
(a)    Prior to returning the Device Repair Mate will inspect test the Device in order to complete the “Condition After Repair” section of the Condition Report to ascertain the Post-Service Condition of the Device.
(b)    Repair Mate will return the Device in its Post-Service Condition to:
(i)    the address nominated in the Customer Details; or
(ii)    the Customer personally at Repair Mate’s address;
as elected by the Customer in the Customer Authorisation  Form.
(c)    Where the Device is returned to the Customer pursuant to clause 3.9(b)(ii), the Device will be returned to the person holding the Receipt.  
3.10    Forfeiture of the Device failing payment
(a)    Repair Mate reserves its right to retain possession of the Customer’s Device until the Customer has paid Repair Mate’s Fees.
(b)    The Customer agrees and acknowledges that in the event that the Customer has not paid the Fees within thirty (30) days of being notified that the Services have been completed and payment of the Fees are due, the Customer forfeits all title in the Device to Repair Mate.
(c)    Repair Mate reserves its right to deal with any Device forfeited to Repair Mate pursuant to clause 3.10(b) in any way it sees fit, including but not limited to recycling the Device.
4.    Devices Beyond Economical Repair
4.1    Determination that a Device is Beyond Economical Repair
(a)    Upon Assessment of a Device, Repair Mate may determine that the Device is Beyond Economical Repair.
(b)    Repair Mate will contact the Customer to inform them that the Device is Beyond Economical Repair.
4.2    Payment of Assessment Fee
The Customer must pay Repair Mate the Assessment Fee where a Device is determined to be Beyond Economical Repair.
4.3    Return of Device that is Beyond Economical Repair
The Customer will be liable for all costs of having a Device that is determined to be Beyond Economical Repair returned to them.
4.4    Waiver of Assessment Fee in exchange for title to the Device
Repair Mate may, in exchange for the Customer forfeiting title in the Device to Repair Mate, waive the Assessment Fee applying to a Device that is Beyond Economical Repair.
4.5    Forfeiture of Device that is Beyond Economical Repair
(a)    Repair Mate reserves its right to retain possession of a the Customer’s Device that is Beyond Economical Repair until the Customer has paid Repair Mate’s Assessment Fee.
(b)    The Customer agrees and acknowledges that in the event that the Customer has not paid the Fees within thirty (30) days of being notified that the Device is Beyond Economical Repair, the Customer forfeits the Device to Repair Mate.
(c)    Repair Mate reserves its right to deal with any Device forfeited to it pursuant to clause 4.5(b) in any way it sees fit, including but not limited to recycling the device.
5.    Courier service
5.1    Availability of courier service
Repair Mate may, in its discretion, offer Customers who submit a Customer Authorisation Form through the Site the Courier Service.
5.2    Courier Fees
(a)    The Customer will be liable for any Courier Fees.
(b)    Repair Mate may, in its discretion, offer the Courier Service to selected Customers on a complimentary basis.
(c)    The Customer acknowledges and agrees that the Courier Fees are subject to change without notice.  
5.3    Booking of Courier Service
(a)    Upon the booking of the Courier Service, Repair Mate will provide the Customer with the booking details.
(b)    The Customer acknowledges and agrees that:
(i)    being available for the pick up of the Device pursuant to the booking details is solely their responsibility;
(ii)    they must pay the Courier Fee even if they are unavailable at the time of pick up; and
(iii)    booking a subsequent time for pick up will incur an additional Courier Fee.
(c)    Where the Courier service has been offered on a complimentary basis pursuant to clause 5.2(b) and the Customer was unavailable at the time of pick up, Repair Mate may, in its discretion, charge the Customer the ordinary Courier Fee for the Courier Service.
6.    Loan Device
6.1    Repair Mate may provide a Loan Device
(a)    Repair Mate may, in its discretion, provide the Customer with a Loan Device for the Customer’s use whilst the Services are performed.
(b)    The Loan Device may not be the same as the Device.
6.2    Return of Loan Device
The Customer must return the Loan Device to Repair Mate:
(a)    in the same condition as it was provided to the Customer; and
(b)    at the request of Repair Mate, which may be earlier than the completion of the Services.
6.3    Liability for Loan Device
(a)    The Customer will be liable for the costs of returning the Loan Device to the condition it was in at the time at which Repair Mate provided it to the Customer.
(b)    If the Loan Device is returned in a condition that is Beyond Economical Repair, the Customer will be liable for the costs incurred by Repair Mate in replacing the Loan Device.
7.    Service Risks
7.1    Data loss
The Customer acknowledges and agrees that in performing the Services on the Device any data stored on the Device and any removable storage medium installed in the Device may be lost.
7.2    Loss of SIM card and removable storage medium
The Customer acknowledges and agrees that any SIM card and removable storage medium installed in the Device may be lost during the performance of the Services.
7.3    Non-Genuine Parts
The Customer acknowledges and agrees that:
(a)    in performing the Services Repair Mate may install Non-Genuine Parts in the Device;
(b)    Repair Mate will proceed to install any Non-Genuine Parts unless expressly requested not to by the Customer; and
(c)    the installation of Non-Genuine Parts may:
(i)    void any manufacturer’s warranty on the Device; and
(ii)    have unexpected interactions with the Device.
7.4    Performance of Services may cause cosmetic damage
The Customer acknowledges and agrees that the performance of the Services may cause damage to the Device of a cosmetic nature, including but not limited to scratches and dents on the case.
7.5    Performance of Services may require use of Device and SIM card
The Customer acknowledges and agrees that in performing the Services and ascertaining the Post-Service Condition of the Device, Repair Mate may need to use the Device and its SIM card, which may result in the Customer incurring charges from their mobile service provider.
7.6    Repair Mate is not an authorised repairer
The Customer acknowledges and agrees that:
(a)    Repair Mate is not an authorised repairer of the Device; and
(b)    by authorising Repair Mate to perform the Services, the Customer may void any manufacturer’s warranty on the Device.
7.7    Services may render waterproof Devices un-waterproofed
The Customer acknowledges and agrees that by performing the Services on a Device which is waterproofed, the Device may no longer be waterproof.
7.8    Services may void manufacturer’s warranty on Device
The Customer acknowledges and agrees that by authorising Repair Mate to perform the Services on the Device, any warranty supplied by the manufacturer of the Device may be voided.

8.    Use of Personal Information
The Customer acknowledges and agrees that:
(a)    in performing the Services on the Device, Repair Mate may come into contact with Personal Information stored on the Device and any removable storage medium installed in the Device.
(b)    Repair Mate’s use of any Personal Information will be in accordance with Repair Mate’s Privacy Policy , which is available on the Site; and
(c)    the Customer has read and fully understood the Privacy Policy.
9.    Repair Mate warranty
9.1    Warranty on Parts and Services
(a)    Subject to clauses 12 & 14, Repair Mate provides a ninety (90) day limited warranty on its Parts and Services (Warranty on Parts and Services).
(b)    The Warranty on Parts and Services is limited to the repair or resupply of any Parts or Services for the Device.
(c)    Customer’s may request that a Device in which problems persist following the completion of the Services is reviewed under the Warranty on Parts and Services by completing a warranty request (Warranty Request).
(d)    Repair Mate reserves the right to refuse a Warranty Request where the Customer is unable to produce a valid Repair Mate receipt issued for the original Services.
9.2    Reduction of warranty period in certain circumstances
The Warranty on Parts and Services will be reduced to thirty (30) days where:
(a)    the Device has a history of liquid damage; and
(b)    the Device has been previously repaired by a person other than Repair Mate.
9.3    Events that render the Warranty on Parts and Services void
The Warranty on Parts and Services will be rendered void where, Repair Mate in its own discretion determines that following the establishment of the Devices Post-Service Condition:
(a)    the Device has suffered physical or liquid damage;
(b)    the Device has been opened by any person other than Repair Mate; or
(c)    the damage or fault for which the Warranty Request is made is unrelated to the Services performed.
9.4    Liability for transport costs
(a)    The Customer is liable for any costs associated with returning a Device to Repair Mate pursuant to a Warranty Request.
(b)    If the Customer’s Warranty Request is rejected, the Customer is liable for any costs associated with returning a Device to the Customer.
(c)    Repair Mate is liable for any costs associated with returning a Device to the Customer following the resupply of Parts and Services pursuant to a Warranty Request.
9.5    Fee where Warranty Request is rejected
Where the Customer makes a Warranty Request in accordance with clause 9.1(c) and upon Assessment of the Device Repair Mate determines that the Warranty on Parts and Services is void pursuant to clause 9.3, the Customer must pay the Assessment Fee.
10.    Glass Only Repairs
10.1    Application of clause
(a)    This clause 10 applies:
(i)    where the Customer Authorisation Form specifies that the Customer requires Glass Only Repairs; and
(ii)    in addition to all remaining clauses of these Terms of Service.
10.2    Limitations of Glass Only Repairs
The Customer acknowledges and agrees that:
(a)    Repair Mate does not recommend Glass Only Repairs for Devices with a Fused Screen; and
(b)    following a Glass Only Repair, there may be visible imperfections (Visible Imperfections) on the Device in including but not limited to:
(i)    lifting or damage caused by lifting;
(ii)    scratches on the Device’s frame, bezel or liquid crystal display; and
(iii)    foreign particles under the glass.
10.3    Warranty on Parts and Services limited in Glass Only Repairs
(a)    Where Repair Mate provides a Glass Only Repair, the Warranty on Parts and Services:
(i)    is limited to only the functioning of the liquid crystal display, touch screen, digitiser and the buttons; and
(ii)    does not apply to any Visible Imperfections.
(b)    Upon receipt of a Warranty Request for Devices which were subject to a Glass Only Repair, Repair Mate may, in its complete discretion, assess the Device and offer;
(i)    a refund of the Fee, less a nominal service fee of $49.00; or
(ii)    a full refund of the Fee, subject to the Customer permitting Repair Mate to retain the Device and deal with it any means they see fit.
11.    Customer warranties and indemnities
11.1    Customer warranties
By completing a Customer Authorisation Form, the Customer warrants that:
(a)    it has read and understood these Terms of Service in full;
(b)    the information contained in the Customer Details is accurate and complete; and
(c)    that the Customer has title to the Device on which the Services will be performed.
11.2    Customer indemnities
(a)    By completing a Customer Authorisation Form, the Customer agrees to indemnify Repair Mate against any claims, damage or losses arising out of or relating to the Customer’s breach of these Terms of Service including but not limited to breach of any of the warranties provided in the preceding clause 11.1.
(b)    Without limiting the preceding clause 11.2(a), the Customer indemnifies Repair Mate against any claims made against Repair Mate by persons other than the Customer claiming title to the Device.
12.    Refunds  
(a)    Customer’s may request a refund of any Fees paid to Repair Mate in accordance with the terms of Repair Mate’s Refund Policy.
(b)    Repair Mate reserves its right to reject a request for a refund that is not made in accordance with the terms of the Refund Policy.  
13.    Exclusion of liability
To the maximum extent permitted by law, Repair Mate excludes all liability for any loss or damages suffered by the Customer arising out of, or relating to:
(a)    the actualisation of a Service Risk;
(b)    the delivery of the Device to Repair Mate, either pursuant to the Courier Service or at the Customer’s own initiative; and
(c)    the return of the Device pursuant to clause 3.9.
14.    Limitation of liability

14.1    Consumer guarantees
Repair Mate’s liability in respect of a breach of a Consumer Guarantee or any express warranty provided by Repair Mate in relation to the Services and Parts is limited to, to the extent permissible by law and at Repair Mate’s option:
(a)    in relation to the Services:
(i)    the supply of the Services again; or
(ii)    the payment of the cost of having the Services supplied again; and
(b)    in relation to Parts:
(i)    the replacement of the Parts or the supply of equivalent Parts;
(ii)    the repair of the Parts;
(iii)    the payment of the cost of replacing the Parts or of acquiring equivalent Parts; or
(iv)    the payment of the cost of having the Parts repaired.
14.2    Exclusion of warranties
(a)    To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these Terms of Service or in specific warranties accompanying any Parts are excluded and Repair Mate is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the Customer for:
(i)    any increased costs or expenses;
(ii)    any loss of profit, revenue, business, contracts or anticipated savings;
(iii)    any loss or expense resulting from a claim by a third party; or
(iv)    any special, indirect or consequential loss or damage of any nature whatsoever.
15.    General provisions

(a)    Applicable law and jurisdiction - These Terms of Service are governed by the Laws of Victoria, Australia.  The Parties hereby submit to the non-exclusive jurisdiction of the Victorian courts in relation to any dispute arising from or in connection with this Agreement.
(b)    Assignment - Repair Mate may assign these Terms of Service at any time at its complete discretion.  The Customer must not assign these Terms of Service.
(c)    Entire agreement  - These Terms of Service and any other documents expressly referred to herein constitute the entire agreement between the Parties regarding its subject matter and supersede all prior agreements between the Parties, whether written or oral, with respect to such subject matter.
(d)    Severability - In the case or event of one or more of the Terms of Service becoming ineffective, or being rendered void, illegal or unenforceable by any legislation to which it is subject it shall be rendered void, illegal or unenforceable to that extent and it shall in no way affect or prejudice the enforceability of the remaining Terms of Service.
(e)    Variation - Repair Mate may vary these Terms of Service at any time.  The Customer acknowledges and agrees that it is their responsibility to review these Terms of Service each and every time they complete a Customer Authorisation Form.